Help Center

Our Most Frequently Asked Questions


Are you still operational?

What new measures have you introduced?

Can I still purchase from your website?

Can I change my shipping address after my order has been placed?

Are your shipping times still accurate?


Can i change my order?

I left the incorrect address at checkout, what should i do?

What happens if i receive the wrong order?

Shipping & Delivery

How long does delivery take?

How long does it take for orders to dispatch?

When will i get my tracking code?

I haven't got my package but the tracking states delivered?

I didn't get the shipping that i paid for?

Tracking says delivered, but i have not received anything?

Do I have to pay for import fees?

Returns & Refunds

How do I get a refund?

How do I return an item?

How does the lifetime guarantee work?

How long does my refund take?

Product Information

What materials do you use?

How can I maintain the quality?

Can I go in water with my jewellery?